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Privacy Policy
MAYS GEMS is committed to protecting your personal information and providing you with the best possible customer service experience. Under current Australian privacy law, as a small business operator, we are not legally bound by the Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs). However, we voluntarily adopt privacy best practices, which are in alignment with the APPs, to ensure that your personal information is handled securely, responsibly, and with care.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our websites, www.mays.com.au and www.mays.us (collectively, the “Sites”), or interact with us directly. Please review this Privacy Policy carefully and contact us if you have any questions.
By providing us with your personal information, you confirm that you have had an opportunity to read and understand this Privacy Policy and that you consent to our collection, use, and disclosure of your information as described herein. If you prefer not to provide personal information, you are not required to do so; however, this may affect your use of our Sites and access to certain products and services.
1. Types of personal information collected
Personal Information: The type of personal information we collect may include but not limited to:
(a) Contact information - such as your name, postal or residential address, email, and phone number.
(b) Account information (if you register an account) - such as your username and password. Note: For security reasons, passwords are stored securely (typically in a hashed and salted format) and are not directly accessible to us.
(c) Payment and Transactional details - such as credit card details or other payment method information, Order history, including details of purchases and shipping information. Note: Payment details are processed by secure, third-party payment processors, and we do not store sensitive payment data on our servers.
(d) Communication Data - such as information provided in correspondence with us (for example, through customer service inquiries, feedback forms, or surveys).
(e) Technical and Usage Information - such as IP address and device information, Browser type and operating system, Cookie data and similar tracking information.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
2. Collection and use of personal information
We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing. For each visitor to reach the Sites, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Sites, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at the Sites. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
3. Disclosure of personal information
We may disclose personal information for purposes including to provide our products and services to you, and as required by law. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
4. Access to and correction of personal information
Access: Please note that, as our business is not legally required to provide access to personal information under the Privacy Act 1988 (Cth), any access to the personal information we hold about you is provided at our discretion. However, in the interest of transparency, if you wish to request details of the personal information we hold about you, please contact us using the details provided in Clause 10.
In some cases, an administrative fee may apply for processing such requests. We also reserve the right to decline any request where providing the information could adversely affect the privacy of others or compromise the security of our systems.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
5. Data Retention and Deletion
We are committed to maintaining your personal information securely and for no longer than is necessary for the purposes for which it was collected. If you wish to have your personal information deleted, please contact us using the details provided in Clause 10. We will review your request and, where possible, delete your information within a reasonable timeframe, subject to any legal, contractual, or business obligations that may require us to retain it.
6. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
6.1 Links
When you click on links on our store, they may direct you away from our Sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
7. Complaints about breach
If you have any concerns or believe that we have not met our stated privacy commitments as described in this Privacy Policy, please contact us at the email address below. We take your feedback seriously and will make every effort to address your concerns.
8. Unsubscribe
To unsubscribe from our e-mail database or opt out of communications, please use the unsubscribe link provided in our emails. Alternatively, you may contact us using the details provided below for assistance with your request.
9. Storage and Security
We are committed to ensuring that the information you provide is secure. If you provide us with your information on this website, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
10. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our Sites. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
For any questions or notice, please contact us at:
MAYS GEMS PTY LTD
421 / 1 Queens Road, Melbourne, VIC 3004
Australia
Email: info@mays.com.au
Updated 10 February 2025
