Bead Bracelet Warranty & Services

All MAYS beaded bracelets include a 12-Month Elastic Warranty covering:
• Premature elastic failure or breakage of the bracelet elastic under normal wear
• One complimentary resizing or restringing during the warranty period

If an eligible elastic fault occurs within the warranty period, we will restring, repair or replace your bracelet at no charge.

This warranty does not cover:
• Beads, gemstones, charms, precious metals or other bracelet components
• Manufacturing variations or natural characteristics
• Accidental damage, impact damage, breakages or misuse
• Improper use, storage or handling
• Exposure to chemicals, perfumes, lotions, cleaning products, salt water or excessive moisture
• Scratches, dents, tarnishing, fading or other cosmetic wear
• Normal wear and tear associated with regular use
• Stretching or deterioration of elastic resulting from regular long-term use

As with all elastic beaded jewellery, restringing may eventually be required through normal wear.
We offer a professional restringing service to help extend the life of your bracelet.

Our restringing service includes:
• Removal and inspection of existing beads
• Replacement of worn elastic cord
• Professional reassembly and quality inspection
• Cleaning of beads prior to restringing where appropriate

Service fees and turnaround times may vary depending on bracelet design and condition

To ensure the perfect fit, we offer bracelet resizing services for many designs.

Available services may include:
• Adding beads (where matching material is available)
• Removing beads for a smaller fit
• Adjusting bracelet sizing during production
• Consultation for custom sizing requests

Additional charges may apply depending on materials required.

Should your bracelet become damaged over time, we may be able to assist with:
• Replacement beads
• Broken charm replacement
• Component repairs
• Design restoration

As many of our gemstones and jade materials are natural, exact matches cannot always be
guaranteed; however, we will make every effort to source the closest possible replacement.

Fees may apply.

Many of our charms, such as our Pixiu’s, and select decorative bracelet components are crafted from 24K Gold (999 Pure Gold).
To achieve their detailed appearance while remaining comfortable for everyday wear, these charms are manufactured with a hollow construction. As pure gold is naturally soft and malleable, these pieces require additional care when handling and wearing.

Please note:
• MAYS 24K Gold Charms are genuine 999 Pure Gold.
• Due to their hollow construction, these charms are delicate and should be handled
with care.
• Avoid squeezing, compressing, dropping, bending, or applying pressure to the charm.
• Remove jewellery before activities that may expose the charm to impact or excessive
force.

Warranty Exclusions for Gold Charms
Our warranty covers manufacturing defects only.

The following are not covered under warranty:
• Compression or crushing of the charm
• Dents, bends, or deformation caused by external force
• Impact damage and breakages from dropping or accidental knocks
• Damage caused by improper handling, storage, or wear
• Scratches and cosmetic wear resulting from normal use

As damage caused by external pressure occurs after the product leaves our care, repairs or
replacements for these issues may incur additional charges.

If your gold charm becomes damaged, please contact our team. Where possible, we will
assess the item and provide repair or replacement options.

To maximise the lifespan of your bracelet, we recommend:
• Removing jewellery before swimming, showering, exercising, or sleeping
• Avoiding contact with perfumes, cosmetics, and household chemicals
• Storing jewellery separately when not in use
• Rolling bracelets on and off the wrist rather than overstretching the elastic

Following these care recommendations will help preserve both the appearance and integrity of your bracelet.